‘Most managers look for golden opportunities when the good times are rolling. This is a mistake. The best ones often arise during downturns.’ So said Donald Sull, from Managing in a Downturn. Caret Consultant Tammy Tawadros recently wrote an article discussing how harnessing inquiry and capturing learning can often make the difference between an organisation that thrives and one that fails.

The current economic climate has left many organisations in the grip of huge anxiety and uncertainty about future survival. Many face grave external challenges. Internally, many are in a state of crisis. And crisis, like the proverbial cloud, carries within it the silver lining of opportunity. This is the kind of opportunity that can only be grasped and transformed into competitive advantage when there is space and the ability to think and learn collectively within the organisation. It is the very capacity that is diminished by crisis and the feelings of threat, danger and anxiety that it engenders.

It takes wise, humble and self-knowing leadership, with considerable ability, to enable the organisation to metabolise ‘toxic’ emotion, to resist overconfidence and the urgent call to action and, instead, to create the space to reflect and learn during crisis. Whilst it appears to be unfashionable still to talk about wisdom, the other qualities required by leaders at times of crisis have been well documented: humility and fierce resolve; psychological presence and personal authority; and emotional and social intelligence.

Just as each failure carries within it the germ of success, opportunities to learn abound at a time when so many leaders and organisations are in the grip of anxiety and uncertainty. But they are also, arguably, least able to harness them. Harnessing inquiry and capturing learning can often make the difference between an organisation that thrives and one that fails. During an economic downturn, successful leaders are likely to be those best able to capitalise on their personal humility and determination.

Click here to read the whole article

There are a few small words that should strike terror in a leader. They can destroy a team, derail a major change programme, even kill an organisation… “I don’t trust him/her”.

The lack of trust may be driven by clash of personalities, conflicting agendas, or lack of understanding - it is not always about someone’s character or integrity, but it can be corrosive. I know an organisation where two Senior Directors dislike each other, they avoid going to meetings they know the other is attending, they jockey for position, team members who work with ‘the enemy’ are interrogated, “Why did you talk to him? Why did you let him into the office?” Between them they share responsibility for millions of pounds of key investment and there is no way they will commit to a joined-up, effective strategy.

I know another organisation where the CEO sacked a Senior Director who was doing a great job in her own area, but was not acting as a team player. The CEO recognised that without high calibre corporate working, her desire to raise performance in the organisation would fail. A senior player who did not trust her colleagues and, in turn, could not be trusted was ultimately a liability. The CEO realised the essential truth that it is the leader’s role to address dysfunction.

Increasingly, as organisations look to be more effective, we notice the need to ‘mind the gap’. There are many ‘grey bits’ in an organisation, many areas of shared responsibility. Organisations need managers who can collaborate effectively and manage the gaps between them. They need to share accountability for results. As soon as we get into a situation where one side blames the other, refuses to share information, or under-contributes, we get inefficiency. Read on…

Click here to download whole article as pdf

I just want to point you in the direction of a strong article written by the Dan Oestreich, an American writer, on how to handle redundancies in a way that is consistent with how your business would also handle growth:

There is no beautiful way to do reductions and layoffs. But pain can be reduced significantly if the process is guided by values greater than the dollars that must be saved. I am not suggesting that the need to cut costs should be avoided; I’m saying the “what” and the “how” should be guided by how the enterprise has already defined itself. Either the values it says it lives by are important or they are not. One thing that I am certain about, given my line of work, is that most of us contain a highly sensitive wire about others’ hypocrisy. As a consequence, we keep looking for advice about how reductions can be conducted without setting off the wire.

It’s a long and thoughtful piece and you can find the rest here.  Image from Pulpolux !!! on flickr.

Voluntary groups come in all shapes and sizes from the large corporate organisations with prestigious offices and a national reputation to the small, local community, faith or voluntary organisation - often referred to as the third sector. The challenges remain constant - how do you get good performance out of people who do are volunteers - or have small salaries? How do you tap their expertise and passion to best effect?  In short how do you engage them?

Leaders in voluntary organisations have to spend a disproportionate amount of time on engaging their teams. Without this they can not deliver. RNIB have just completed a programme looking at values. They recognise that shared values give people the drive and motivation to come to work, and an ability to make a positive impact on other people’s lives can be a key driver of staff engagement.   They have identified six shared values and want to see them reflected at all levels in the organisation. (People Management magazine 26 February 2009)

In our experience many organisations in the voluntary sector have “assumed values”; there is lots of good will around but in reality the values are unclear and that lack of clarity can cause tension. Being deliberate about values has a huge impact on effectiveness. With clear values people know what is expected of them, standards can be encouraged, behaviour can be challenged, and people are energised to make a difference through what they do.

In Caret we practice what we preach and have been reviewing our own values - it is good to see what gets us excited about the work we do, what drives our commitment to go that extra mile, what unites us as a team. It may seem a strange time to be talking about values in a recession, but values give you a constant in times of great change. More than that they can give the energy and passion, and the determination to get through the current difficulties. One of our long established clients is St Basils who work with homeless young people - they will constantly ask how this decision impacts the lives of young people. This can impact the mundane admin as well as complex strategy - values make the difference for St Basils - and give them the determination and focus to succeed. It’s a determination that could make a real difference for all organisations in every sector.

Can you teach Authentic Leadership? from Caret on Vimeo.

A quick video we shot this morning after two colleagues, Rob Sykes and Steve Botham,  had spoken at a really enjoyable Caret breakfast event in Birmingham.   Rob was outlining some of their shared work on the Power of Authentic Leadership, followed by searching and astute questions from the 20 or so city leaders who joined us.

An article by Steve and Rob expanding on the issue of Authentic Leadership appeared in a recent issue of Municipal Journal.

We are in unchartered waters. Very few leaders in organisations have experienced the huge uncertainty and pressures facing us in these current times and their leadership may well be defined by how they respond.  Staff, clients, stakeholders will judge leaders by the quality of decisions they make in these circumstances. But decisions alone will not deliver success – success will come from the commitment, confidence and belief you generate. Leaders will need to manage communication with great wisdom.

Churchill led the British people in a time of great crisis – one that makes the current economic problems seems very mild in comparison. As the newly appointed premier at a time when the nation was reeling from the fall of France and the traumas of Dunkirk, and before the United States entered the war, he decided not to make peace with Germany – which many people, including senior cabinet members, wanted. He took the difficult message to the British people that “we shall fight them on the beaches …. we shall never surrender”. He persuaded a reluctant audience to carry on – despite the high personal cost.

In using his great communication skills to shape his leadership he followed in the steps of his mentor and friend the famous Welsh orator David Lloyd George who became Prime minister in the middle of World War One and used his great communication capacity to give confidence and hope to a nation that was traumatised by the heavy losses of life on the Western Front.

Sir Ernest Shackleton was a man with a plan – he aimed to cross the Antarctic with his crew supported by the ship Endeavour. The plan needed to be abandoned and re formed when his ship and crew became trapped on the ice floes for almost two years. Remarkably by great leadership and personal courage Shackleton brought everyone home. He describes his approach to communication –

“When crisis strikes, immediately address your staff. Take charge of the situation, offer a plan of action, ask for support, and show absolute confidence in a positive outcome.”

“Give your staff an occasional reality check to keep them on course. After time people will start to treat a crisis situation as business as usual and lose their focus.”

“Ask for advice and information from a variety of sources, but ultimately make decisions based on your best judgement”

You do not need to have the eloquence of Churchill or the driving bravery of a Shackleton to lead in times of crisis – but you do need to be clear, to listen well, to engage everyone who is affected and install confidence. How you do it is down to you. Those who put their heads down and hope the problems, stress and uncertainty will go away give a poor lead. We have seen in the stock market that support goes up and down dependent on confidence in the market. You need to deliberately install confidence in your team – based on realities and clear decisions – when they have that confidence your staff and stakeholders will invest in you.

In some businesses you have to wonder whether leaders are human. Indeed, it could be asked whether the leaders themselves are treated in a humane manner. I am reminded of the now arcane quip by General George C. Marshall when he said:

“Enlisted men may be entitled to morale problems, but officers are not. I expect all officers in this department to take care of their own morale. No one is taking care of my morale”

Not the height of emotional intelligence you might say.  It would appear that people want their leaders to model courage and confidence - with a human face.

In the Second World War a ‘collaborator’ was a negative phrase – it meant someone who was actively working with the occupying forces. As countries were liberated the collaborators faced savage beatings, ostracism and sometimes worse.

Now the message is we need more collaborators. It has always been the case that organisations wanted people to follow their vision and deliver their goals. But there is a deeper demand now – silo mentalities are breaking down and corporate working is becoming increasingly important. We are more dependent on each other for shared information, insights and the effective delivery of outcomes.

So what happens to ‘independent minded people’? There are a lot of them about in all organisations – people who are not team players. They can be likeable people; they can be hard working people; they can bring important perspectives – but in challenging times the questions for leaders has to be,’are they delivering what we need? Are they meeting our expectations?’

Sometimes they are introverted people who find maintaining relationships and exchanging information difficult – they like to be left alone to get on with things. Often it is the departmental maverick who likes to be difficult, questions everything, and is cynical. It can also be some values-driven people who are driving their own agendas – often with good intentions. It can be the aloof person, the technical expert, comfortable in a superior sort of way that they see things differently from the rest of us. They can be competitive, hard working, driven people who are shaping their reputations but put their ego before the need to work with others (who are, after all, the competition!)
The challenge to leaders is ‘what do I do with the non collaborators?’

I’ve been coaching someone recently who is a technically brilliant, capable person leading a specialist department. The individual continually fails to deliver what is asked, some of which is key to the organisations agenda. He is not belligerent or awkward, he is just busy on the agenda he thinks is important. But he is not collaborating with the corporate agenda. It is one of those many times when non collaboration is a significant corporate issue. Another example was a manager in the caring professions who had specialists who were spending hours doing wonderful things that were a long way out from the job’s requirements and not concentrating on what was. They were not collaborating with the main agenda. They thought they knew best – and were emotional in their desire to protect what they were doing – but they were letting the organisation down.

The leadership challenges here are:

• How strong is the level of collaboration in your work group? What are the signs that people are collaborating? What are the signs of lack of collaboration?
• Are we really clear about our purpose and therefore what we expect from each other?
• How can you make the non collaborators more aware of their impact – and help them change
• What are the steps and actions that lead to more collaboration – how do we involve people in this so they become more committed to it?
• Are there some people who cannot change – and are they blocking the organisations ability to succeed?

David Maister in his book ‘Strategy and the Fat Smoker’ writes: “It may be that members of the organisation have insufficient commitment to each other [and the purpose of the organisation] to implement any strategy”. Finding the collaborators can be really vital for success.

The Governments Power of Information Taskforce has created a £20,000 prize fund for people who want to develop new ways to use publicly owned data for public benefit. You submit ideas through the website boldly called showusabetterway. They’ve also made a series of government data sets available for people to work with. This website though is important because its how the government is thinking in fresh ways about collaboration and its relationship with us:

We’re confident that you’ll have more and better ideas than we ever will. You don’t have to have any technical knowledge, nor any money, just a good idea, and 5 minutes spare to enter the competition.Go on, Show Us A Better Way.

The same task force has already looked for ways to make it easier or safer for civil servants to share in the ideas fest which often happens online. Openness generates better ideas. It helps people to innovate faster and work better. Yes it also means people can nick those ideas - but that doesn’t put the thieves ahead of those who habitually collaborate to progress.

(Thanks to Bill Thompson)

This extract on skating over ideas and invest in some deeper thinking comes from a speech to new graduates at The Pacific Northwest College of Art. Susan S Szenasy , editor of the Metropolis Magazine told the students:

As artists and communication designers you can choose to be the
outriders of society. Like the scouts in the old western films, you can
be in the position of surveying the horizon and alerting the rest of us
to the dangers and surprises ahead. But I worry about you. I worry that
while you have evolved the use of your thumbs to work at phenomenal
speeds, you are not as interested in developing the habits you need to
accumulate knowledge, knowledge that can inform your vision as artists.
I mean knowledge of the world—science, literature, and
history—knowledge of the great contributions others are making or have
made to our rich understanding of humanity and the earth which gives us
life.

It is not enough to find information instantly and use it
opportunistically to support your argument. To be able to analyze and
synthesize you need to delve deeply into a subject, build up your
understanding incrementally, and own that knowledge. Own it, so you can
call it up when you need it, without turning to your PDA, and use your
amazing brain-power to interpret what you know when critical analysis
is needed. What I’m asking of you is what I have always asked of
myself: To be endlessly curious about everything, to search for facts
when you need them, but more importantly, to search for ideas and
meaning. Read a book, look at a building or a landscape, drink it all
in—make it your own.

For more read here. Hat tip to Canufluck.