Thomas Watson Snr turned IBM from a small scale mechanical data processing company to an industry giant.  He was driven by a passion to discover new ways of doing things. He believed that success was based on enthusiasm - his sales people needed to discover what their customers’ problems were and discover the best possible solutions. Around the organisation a one word poster was prominent - IBM managers and staff were constantly reminded to “Think”. In the 30’s to 50’s he took the organisation on a remarkable journey that laid the foundations for computer driven data processing.

IBM had its eccentricities under Watson (let’s all join together in the company song whilst wearing our conventional blue suits) but no one can argue with the fact that this was a period of dynamic growth.

We need thinking organisations and people today. We need cultures that encourage proactivity, and seek out new ways of doing things. Most of all given all the changes around us we need high quality thinking time. When in future years we look back on the traumas and challenges of 2009/2010 I wonder will we regret that in the busy and demanding circumstances we faced we did not mobilise our organisations to give quality time and quality discussion to thinking? Perhaps we need some posters?

How many lives have you got?  SecondLife, a free 3D virtual world, isn’t just for nerds; it’s a lively role - playing blogosphere of the imagination, one where role play is as real as it gets, partly because you choose what/who you want to be and in what kind of life - and feedback isn’t obligatory!

How might it help in ‘real’ life? It provides an opportunity to try things out safely. You have an alter ego where your real identity remains hidden. There’s a lot to be said for experiencing how it feels to be someone entirely different - gender, race, religion, historic time - can provide a huge learning experience. How about designing a spacecraft which looks more like a flying Tudor ship and being able to solve an organisational problem at a stroke? Or climate change? Or design a new hospital? Or local authority office?

Many universities now have second life sites; you can walk into the library, the students’ union, visit a lecture….

One of the most wonderful things is that SecondLife provides opportunities for the severely disabled to have an alternative life, to experience the same world as others in that second life community. Their voices are heard; they feel affirmed; they play.

What might all this teach us in the here and now? That profound things can be said where there is trust and no comeback; that mistakes can be made and learned from; that play is a basic need and one which enables ideas to sparkle; that we can all be innovators…

One of the truths at the heart of popular business guru Jim Collins’ research is that it is disciplined people, disciplined thought and disciplined action that helps an organisation move from Good to Great. This is strongly reinforced by Malcolm Gladwell in his book Outliers - which claims to uncover the secrets behind people’s success.

One of the key facts he comments on is the 10,000 hours rule  - based on German research on high quality musicians. They demonstrated with violinists that those who practised for eight thousand hours by the time they were 20 were good - those that practised for 10,000  hours were world class. This research was followed up with pianists yielding the same results. Later research reinforced the 10,000 hours rule with chess players, ice skaters, fiction writers, composers etc. Gladwell shows The Beatles got to be world class through 10,000 hours of live playing and practice together. Bill Gates did an incredible 10,000 hours of computer programming  by the time he dropped put of Harvard and set up his own software company. Clearly, talent and personality link in here - to give the drive to do all that practising. But the essential point from Gladwell’s research is that great performance is not an accident - people have worked at it.

Gladwell also looks at a list of the 75 richest people in world history - 14 are American men born between 1832 and 1839. This was an incredible time of opportunity and growth and these men used their vision and talent to great advantage.  Another group emerged in the 1950’s - well positioned to lead the IT revolution. So we have people with well honed skills and abilities who are able to take best advantage of the opportunities that come their way. Gladwell goes on to talk about matching these “advantages” with the ability to work with others

“No one - not rock stars, not professional athletes, nor software billionaires and not even geniuses - ever makes it  alone”

So how does this link to leadership and the challenges of facing change in the 21st century? To a degree Gladwell’s first book The Tipping Point gives some interesting pointers here. When does a change or trend become contagious? We have the recent case of British Airways trying to get staff to accept no wages for a month - will that remain an isolated incident or will every firm be doing it?  What habits will change over the coming years - will crime increase? Will everyone stop taking foreign holidays? Leaders need to watch for the signs - to observe when a trend suddenly becomes the accepted norm. 

That then leads to the question, does Gladwell give any clues on leading change in challenging times? He points us to look at those who have had their 10,000 hours of practice in leading change - those who have been successful either in leading extensive transformations in recent years, but also those who have mastered the process of handling change in past times of crisis and turmoil. Those who lead now - people born in the 1960’s and 1970’s - may be about to start a long period of honing their skills during times of change, innovation, more effective working. Their ability to emerge from this period as world class deliverers of change will depend on how much practice they get in shaping the future, how they find and utilise the talent and change experience around them and bringing people with them.

This is a question about what drives the legendary violin maker Sam Zygmuntowicz.  In a piece in this month’s Forbes, Maureen Farrell chooses the following paragraph to introduce us to this master craftsman, this artist’s artist who works fifteen hours a day to create just six instruments a year.

‘In 2003 a violin by Samuel Zygmuntowicz for Isaac Stern sold for $130,000 at auction, the highest price for one by a living luthier. Last year Yo-Yo Ma played a Zygmuntowicz cello worth an estimated $80,000 while on a two-month tour. When it went back to the shop for a tune-up, Ma went back to his mainstay, a 1733 Domenico Montagnana (1686-1750) worth $2.5 million. “I want to give Ma a reason to leave his Montagnana at home”, says Zygmuntowicz, 52. “I keep thinking, what could be better”.’

My response to this amazing dedication to improvement was to think, ‘if I could only work on 14 improvement challenges a year, what would be this month’s focus?’ Does this ring a bell with you at all?

Senior Managers did not get to be Senior Managers by being stupid… okay, there are a few exceptions to the rule but they really are exceptions. Senior Managers are technically competent, they bring a lot of expertise and awareness to their roles. All things being equal, however, technical competence does not separate the good from the great - or the quick from the dead!

Relationships are key. Great Senior Managers are differentiated not by what they know, but by how they act. They do not constrain their capable people, take them for granted, or expect the impossible.

But they do challenge, release, enable. At times like these we need clarity of thinking, great decisions and excellent implementation. Great Managers realise the onus is not on them to provide these themselves, but to release them in others.

I remember an excellent Sales Director I worked with. We worked hard to produce a proposal for him that we really thought was the best way forward. He made us go back and trim something off it and we thought we were doing the impossible! But, as we worked at it we found ways to address his concerns. He had got us thinking ’til our brains hurt - and he was right to do so.

What is the value of sharp thinking to your organisation right now? What impact will it have if you can have some “breakthrough” ideas? How can you enable innovation? Your ability to enable your team “to bring their brains to work”, to fully engage the challenges and opportunities facing you, will have far more impact than your personal expertise alone. Peter Drucker once said, however:

“Half the leaders I have met don’t need to learn what to do. They need to learn what to stop”.

We often have behaviours that get in the way - we may be very competitive and hold others back, we may need to add our ideas and imprint to things and stifle objectivity, we may undermine others by our remarks, we may come across as negative - the list goes on. Do you understand the flaws that you have that can hold others back?

At Caret we see sharp thinking, new radical ideas, issues linking together, problems solved every day in our privileged role as organisational consultants. We also see many barriers to effectiveness, but we are convinced the talent, the ideas, and the need to succeed are there - go out and tap into it!

Following an earlier post about ‘Flip’, here’s an impressive bunch of young ‘flipstars’.

Pupils in South Camden Community School have conducted their own alternative, student-led Ofsted inspection that goes by the name ‘Instead’. The initiative was founded by Edge Learner Forum, an enterprising group of 13 to 21-year-olds, uniting pupils from schools across London - along with 7 other areas around the country - to discuss issues concerning their own education. Samia Meah writes here about the idea and how it came about:

The idea of a ‘Teenage OFSTED‘ surfaced while fellow learner forum member Huda Al Bander and I were brainstorming for our article in VISION. It came from our thought of using young people to solve problems which are about education and an example of this is school and its OFSTED inspections. The idea is simple, to bring young inspectors into a school to interview pupils for their opinions and to find the truth.

Pupil inspectors discuss the results with teachers in face-to-face meetings and submit a report analysing grouped teaching techniques, so no teachers are singled out for attention. Unlike Ofsted, the aim of Edge Instead is “entirely for the good of the school and comes with zero stress” - they work with the school to make things better, rather than merely judging the school’s successes and failures.

How many problems in education could be solved just be giving pupils some control over their own destiny? It puts me in mind of a quote from former Starbucks Executive Howard Behar: “People want to work on ideas that matter to them and make a difference. When they do, they find gold”.

Photo thanks to Qatari Mother.

“Invent best practice.”  ”Let action precede strategy.”  “Throw a whole lot of mud at the wall and see how much of it sticks.”

This is the advice of Peter Sheahan, the globally renowned expert in workplace change with a client list that reads like a prime time ad break (and all at the tender age of 28!). His book ‘Flip: How to Succeed by Turning Everything You Know on its Head’ flies refreshingly in the face of conventional thinking by highlighting the powers of counter-intuitive business strategies. ’Flip’ includes lessons on embracing change and succeeding in an ideas economy from ‘flipstars’ such as Richard Branson, Google and Nintendo.  

There are some intriguing concepts here, such as:

• Powerlessness, not power, corrupts
• Style is substance
• To get control, give it up
• Fashion is function
• Feelings are the most important facts
• The soft stuff is the hardest stuff, and the hardest to get right

But the overriding message is clear: “The only way you won’t be relevant in the future is if you keep doing exactly the same thing as you’ve done up until today.”

It seems so fluffy this thing called trust. Perhaps it is fluffy until such time as the P&L or the Reputation of a business takes a hit because of alleged or actual wrongdoing. Such has been the fate of Lee Kun-hee the Chairman of Samsung which is South Korea’s largest conglomerate turning over $150bn. So, Mr Lee and three other top executives suddenly resigned two days ago following a year of allegations of financial wrongdoing - he was indicted on charges of tax evasion and breach of trust.

Commenting on the resignations, the Financial Times said, “The move is unprecedented in corporate Korea, where tycoons usually continue to run business groups even after being convicted of serious white-collar crimes. It comes as Samsung faces rising competition from emerging Chinese rivals”.

Breach of trust? Mr Lee’s father established the company 70 years ago. He’s run it since the 1980’s.

This charge comes at a time when a number of elements are combining to create a possible perfect storm for South Korea:

• a global market turmoil
• a new government which only came into power two months ago
• rising competition from emerging Chinese rivals

Curious isn’t it that while good governance is never a guarantee of business success, bad governance can really be bad news with huge implications.

Back to the FT. “After months of investigating, a special prosecutor last week concluded that Mr Lee, the chairman, had breached his financial duty by letting his children buy bonds of Samsung’s affiliates through irregular financial transactions, incurring losses at the companies”.

Perhaps, even in hard-nosed business, trust is not such a fluffy thing after all. What do you think?

See also:

EnGadget

3gweek.net

RJ Koehler

Success can makes it all look so easy, or so web entrepreneur Glenn Kelman argues on Guy Kawasaki’s blog.

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